Fix payment bug, such as declined or incomplete transactions

If you lot have issues paying for Google products, you might demand to gear up a problem with your payments contour.

Discover the result you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and then. The other steps listed are unlikely to resolve this upshot.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments heart settings. If they don't match, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Endeavour using the best interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the product'southward mobile app (if an app is bachelor).
  • If you're using invitee checkout when the error occurred:
    • Effort signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if y'all don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update information technology in the Payments middle.

"Unable to complete transaction. Please apply another grade of payment."

Note: These steps also utilise if you encounter the error message "Your payment didn't go through. Delight try a dissimilar payment method or endeavor again later."

Try the post-obit:

  1. Check to come across if your payment method is upwardly to date. If it isn't, update it in the Payments center, so try your purchase over again.
  2. Brand certain you have plenty coin in your account for the buy.
  3. If you're even so having problems, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you come across this message, information technology might be because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a petty more information to protect your account against fraud.
  • We demand a little more than information to comply with Eu law (European customers just).

To gear up the issue, endeavour the following:

  1. Get to the Payments center.
  2. Have activeness on whatsoever errors or requests in the payments eye.
    1. You might need to verify your identity earlier you tin can buy anything through your Google Business relationship.
  3. Brand sure your name, address, and payment information are upwardly to appointment.

"Unable to process payment: Low carte remainder"

You lot might non take enough funds in your account to make the payment. Check your business relationship balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can apply it over again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside two days, y'all'll find a temporary charge on your menu statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the eight-digit code.

If you lot try to verify the payment method again:

  1. Confirm which carte du jour yous desire to verify.
  2. Bank check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than than ii days: Check your bill of fare statement. You should find a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Yous can't utilise this bill of fare for this purchase. Attempt to make the purchase again with a unlike carte.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Learn more than most what to do if yous temporarily or permanently airtight your payments profile.

If y'all're even so having trouble, contact support.

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